Technical Support

Professional Support, Always Here for You

Our professional team is always ready to provide you with comprehensive technical support and services, ensuring the security and efficient operation of your assets.

Service Coverage

Tax Services
Crypto Assets
Gold Investment
Global Asset Deployment

Filing System Operations

Multi-country tax types automatically adapted, one-click filing, filing status tracking, risk alerts and error correction.

Report Interpretation

Dynamic tax dashboard, multi-dimensional analysis tools, customized interpretation services.

Cross-Border Tax Consultation

Residency status and tax treaty analysis, cross-border structure design, tax compliance hosting, tax dispute support.

Tax Optimization Solutions

Personalized tax planning, tax-saving strategy formulation, compliance risk assessment, annual tax planning.

Wallet Management

Multi-chain unified management, hot and cold wallet separation, wallet permission management, address labels and notes.

On-Chain Transaction Query

Full node data synchronization, transaction depth tracking, compliance report generation, real-time alerts.

Asset Income Calculation

Multi-dimensional income models, tax report integration, investment portfolio analysis.

Secure Custody Services

Institutional-grade custody solutions, multi-signature protection, insurance coverage, 24/7 security monitoring.

Physical Gold Delivery Process

Gold source and certification, delivery methods (local delivery, custody delivery), ownership confirmation, repurchase and exchange.

Derivatives Trading Platform Operations

Trading varieties (CFD, futures, options, ETF), trading interface, risk management tools, settlement and reporting.

Multi-Currency Account Management

Support for 20+ fiat currencies, sub-account system, currency exchange, account statements.

Cross-Border Transfer

Global payment network, transfer types (regular wire, urgent wire, stablecoin transfer), transparent fees, compliance review.

Investment Portfolio Monitoring

Full asset aggregation view, performance attribution analysis, risk monitoring indicators, rebalancing recommendations, periodic reports.

Family Office Services

Intergenerational wealth succession, trust structure design, family governance consulting, charitable planning management.

Frequently Asked Questions

How to register an account?

Click "Register" on the homepage, fill in your email, phone number, and identity information, and complete KYC verification.

How to upload tax documents?

After logging in, go to "Document Center," select "Upload File," supports PDF/Excel/image formats, automatically encrypted storage.

How to generate asset authorization codes?

In "Authorization Management," select asset type, set validity period and permissions, generate one-time or multiple-use authorization codes.

How to view asset reports?

Enter "Asset Dashboard," you can download monthly/quarterly comprehensive reports, including income, tax, and liquidity analysis.

What if I forget my password?

Click "Forgot Password" on the login page, reset through registered email or phone verification.

Support Service Level Agreement (SLA)

Service Type Response Time Resolution Time
General Inquiry 24 hours 3 business days
Technical Support 4 hours 1 business day
VIP Exclusive 30 minutes 4 hours
Emergency Event Immediate Response Continuous Follow-up

Contact Methods

Online Ticket System

Submit after login, real-time tracking

Email

contact@cosco.tech

Phone

+49 30 1234 5678 (24 hours)

Dedicated Account Manager

VIP client direct line